PUBLIC DECISION BRIEF · A.9162A/S.7635B
An employer decision for a sustainable 911 career.
This page gives public officials, policy staff, reporters, and New Yorkers one sourced view of what the measure would do, what it would not do, and what the campaign is asking Governor Hochul to do.
✓ Assembly passed✓ Senate passed 60–0Awaiting delivery to the Governor
Status checked September 9, 2026. Official state records control if the status changes.
EVIDENCE WITH LIMITS
New York evidence documents the burden.
The 2025 New York State First Responder Mental Health Needs Assessment included 417 emergency communications respondents. Among them, 80% reported stress, 75% burnout and 93% sleep disturbance related to first-responder work.
How to read those figuresThey are self-reported results for the emergency communications subgroup, not diagnoses or rates for every New York dispatcher. The report's separate composite measures were 69% for anxiety symptoms, 73% for depression symptoms and 57% for PTSD symptoms. Sixty-five percent identified overtime as a workplace stressor.
A U.S. study of 403 telecommunicators found mandatory-overtime hours were associated with higher self-reported stress symptoms, while voluntary overtime was not significantly associated. A Washington study of 324 telecommunicators linked greater burnout with poor work-life integration and coworker conflict, while job meaningfulness and greater visibility and inclusion were associated with lower burnout. These are associations, not proof of causation.
Broader reviews provide context but use different methods, populations and definitions. The 31-study review and the federal AHRQ report are companion outputs from the same evidence project, not independent confirmations.
This evidence supports taking occupational stress, staffing and career sustainability seriously. It does not prove that A.9162A/S.7635B would prevent suicide, treat a condition or solve recruitment and retention. Retirement is one workforce policy, not a substitute for safe staffing, confidential mental-health care, peer support or crisis services.
See the career comparison and research context →